Your privacy is very important to us. We do not share our mail list or email list with anyone. We do not sell or loan your personal information to anyone. Please contact us if you have any questions or concerns.

Payment
Knitting Sisters accepts Visa and Mastercard. Credit card information is handled through our secure server.

You can shop with confidence, our site has a high-grade encryption level (256 bit certificate) issued by Equifax Secure Global eBusiness CA-1, Equifax Secure Inc.
For more informations on how to verify a site certificate and recognize a secure area, you can click here
But if you prefer, you can telephone us with your credit card information at 757- 258-5005.

Shipping
Knitting Sisters ships via USPS or UPS for a flat domestic rate of $6.00. Orders are shipped within 2 business days of receipt. Please allow 3-7 business days to receive your order. If there is any delay in shipping, we will notify you. Expedited shipping (generally 2 business days) is available for an additional $6.00 per order, and overnight delivery is available for an additional $15.00 per order.
*Free standard shipping for order over $35.
*Free Expedited shipping or $9 overnight for order over $100.
*International shipping charges vary, so please place your order and we will contact you to tell you what the shipping charges will be. Once we have your approval, we will ship.

Knitting Sisters Return Policy
Knitting Sisters is committed to your satisfaction with your order. We understand that sometimes you may purchase something and then change your mind. Unused yarn, in its original condition, may be returned or exchanged when accompanied by the original sales receipt, within 30 days of purchase or for store credit within 90 days of purchase. No returns will be accepted after 90 days.
There is no refund on shipping charges.

We're sorry, but we cannot accept returns on patterns, books, needles or sale yarn.

Yarns sent in error or defective yarns will be fully refunded
with Knitting Sisters incurring all return shipping costs.

Please send all returns to:
Knitting Sisters LC
Village Shops at Kingsmill
1915 Pocahontas Trail, B-1
Williamsburg, VA 23185

Please remember to include your name, address,
phone number and email, along with the original sales receipt.

Sales Tax
Knitting Sisters is required by Virginia Law to charge 5% sales tax to all sales shipped to Virginia.